Frequently Asked Questions
Everything you need to know about your KATSEYE experience.
What are your shipping times and costs?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and selected shipping method.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all tags attached. Please note that certain limited-edition items may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
Are the products official and authentic?
Yes, the KATSEYE Official Store only sells 100% authentic, licensed merchandise. Every item is verified for quality and design integrity before being listed.
How do I contact customer support?
Our dedicated support team is available via email at support@katseye-store.com or through our contact form. We aim to respond to all inquiries within 24-48 hours.